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. the employment development department. >> the people in government they must be aware of the problem and they appear to be ignoring the problem. >>reporter: they do know. state awed tonight march 2011 first out hin the problems in the unemployment phone system and follow-up audit last month confirmed the issues are very serious. of the 29.7 million calls in which individuals ask to speak with an agent, 24.9 million or 84 percent were unsuccessful. >> i think people have a lot of expectation that i call and someone is there to ns a.well there are finite resources of staff. >>reporter: edd spokesperson says budget limitation and the volume of calls to the unemployment insurance line make it difficult to answer every call. >> demand is overwhelming. we know that it's difficult staples to get through to a representative but we are doing our best to try to make information available for our customers. >>reporter: she directs people to the edd web site. e-mail. social media sites. she has the same advice for people having trouble on the disability insurance line. >> submit your ques
that the government is committed to bringing the guilty to justice as soon as possible. dan? >> ama, thank you very much. >>> former president george h.w. bush remains in intensive care at a houston hospital. the bush family spokesman says the 88-year-old former president continues to improve. he says the 41st president is alert and as always in good spirits. bush has been hospitalized since november 23rd. >>> marilyn monroe may have been a sex symbol, but the fbi looked at her as a potential communist. fbi files on the movie star show the bureau was keeping tabs on monroe since 1956 when they received an anonymous tip that money from her production company was making its way to the communist party. monroe was married at the time to play write arthur miller, a member of the communist party. there was no information after her death in 1962 or the bureau investigating the rumors that she had been killed. >>> if you would like especially with these gas prices to be able to drive around on a 100 mile per gallon car, ford has the car for you. the ford fusion will be certified by the environmental protec
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